MKO App Privacy Policy — Malaysia Member Personal Data Protection

1 Information We Collect

Mko app collects several categories of personal information to ensure the platform operates smoothly, securely, and in compliance with regulatory requirements. The information collected falls into three main categories:

All information is collected directly from you during registration or platform use, through automated technologies such as cookies and server logs, or in certain cases, from trusted third parties such as identity verification service providers.

2 How We Use Your Data

Mko app uses your personal information responsibly and only for the following stated purposes:

• Account Management: Create and maintain your account, process login requests, and keep your account secure from unauthorised access.
• Transaction Processing: Accurately and securely verify, process, and record all your deposits and withdrawals.
• Identity Verification (KYC): Fulfil our legal obligations under anti-money laundering (AML) laws and age verification requirements.
• Customer Support: Resolve enquiries, complaints, and technical issues you report to our team.
• Responsible Gaming: Monitor gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Fraud Prevention: Detect and investigate suspicious activity, fraud attempts, or violations of the terms of service.
• Platform Improvement: Analyse usage data in aggregate (without identifying individuals) to improve the user experience.
• Marketing Communications: Send promotions, exclusive offers, and the latest updates — only to members who have given their consent.

3 Sharing Information with Third Parties

Mko app does not sell or transfer your personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your information with certain parties:

• Payment Service Provider: Required transaction details are shared with recognised payment gateways and partner banks to process your deposits and withdrawals.
• Identity Verification Provider: Required KYC data is shared with certified third-party identity verification service providers to meet regulatory requirements.
• Game Provider: Username and minimal session data are shared with game software providers (e.g. slot and live casino providers) to enable access to their games.
• Legal Authority: mko app will disclose the necessary information to the relevant authorities when required by law, court order, or official investigation.
• Audit & Security Partners: Independent auditors and cybersecurity experts may access system data (not individual personal data) in the context of platform security audits.

All third parties we work with are bound by strict confidentiality and data protection agreements, and may only use your information for purposes we have specified.

4 Data Security

Protecting your personal data is a core responsibility of mko app. We continuously invest in the latest security infrastructure and practices to ensure your information remains safe at all times.

The technical and organisational security measures we practise include:

• End-to-End Encryption: All communications between your device and our servers are secured with TLS 1.3 protocol and AES-256 encryption.
• Layered Access Control: Only authorized staff with a legitimate business need may access member personal data, and every access is recorded in an audit log.
• Two-Factor Authentication (2FA): Access to mko app internal systems requires multi-factor authentication for all staff.
• 24/7 Monitoring: Our automated threat detection system continuously monitors our infrastructure for any suspicious activity.
• Regular Backups: Data is automatically backed up to a secure, isolated location to ensure recovery is possible in the event of a technical disaster.
• Penetration Testing: Security audits and penetration testing are conducted regularly by independent security experts.

5 Cookies & Tracking Technologies

Mko app uses cookies and similar tracking technologies to enhance platform functionality and user experience. The following are the types of cookies we use:

• Necessary Cookies (Essential Cookies): These cookies are required for core platform functions such as login authentication and session security. Without them, the platform will not function properly. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform (pages visited, time spent) to help us improve the user experience. This information is collected in aggregate and does not identify individuals.
• Functional Cookies: Allow the platform to remember your preferences such as language, preferred currency, and display settings to deliver a more personalised experience.
• Analytics Cookies: Help us understand overall platform usage patterns using trusted third-party analytics services. This data is not used to identify you individually.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the mko app platform.

6 Your Privacy Rights

As a registered mko app member in Malaysia, you have certain rights under the Personal Data Protection Act 2010 (PDPA) regarding your personal data:

To exercise any of the above rights, contact our privacy team through the available customer support channels. We will process your request within 30 calendar days.

7 Data Retention & Deletion

Mko app only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable law.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with any specific individual.

8 Third-Party Links

The mko app platform may contain links to third-party websites or applications, including game providers, payment providers, or other service partners. It is important that you understand the following:

• The mko app Privacy Policy applies only to our own platform and does not cover third-party websites or services you may access via links from our platform.
• Each third-party website or service has its own privacy policy that you should read and understand separately.
• Mko app is not responsible for the privacy practices of any third-party website or service, even if they are our business partners.

9 Children's Privacy

Mko app is a gaming platform designed exclusively for individuals aged 18 and above. We strictly do not knowingly collect, process, or store any personal information from individuals under the age of 18.

If we find that we have inadvertently collected personal information from a minor, we will take immediate steps to:

• Immediately close the account in question
• Delete all related personal information from our systems
• Reject any related financial transactions

We encourage parents and guardians to always monitor their children's online activity and use appropriate parental control software to prevent minors from accessing online gambling platforms.

10 Changes to the Privacy Policy

Mko app reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Whenever a significant amendment is made, we will:

• Update the "Last Updated" date at the top of this page
• Send notifications to all active members via email or in-platform notifications at least 14 days before changes take effect
• Maintain an archive of previous versions of the Privacy Policy for members' reference

It is your responsibility to review this page periodically. Continued use of the mko app platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy terms.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, the mko app privacy team is here to help:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of our platform
• Email: [email protected] — response within 1–2 business days
• Support Section: Log in to your account and access the "Contact Us" tab for account privacy-related issues

We are committed to responding to all privacy-related inquiries within a reasonable timeframe and with full transparency. Your trust is the foundation of everything we do at mko app.